Technical Support
If your website is down or not loading correctly, follow these steps to diagnose the issue and get help from our team as quickly as possible.
1
Check Our Network Status Page
Visit https://client-area.titaniummediasa.co.za/serverstatus.php to see if there is a known outage or maintenance in progress.
2
Test From a Different Device or Network
Try opening your website on a mobile device using mobile data. If it loads there but not on your computer, the issue may be local to your network or browser cache.
3
Clear Your Browser Cache
Press Ctrl + Shift + Delete (Windows) or Cmd + Shift + Delete (Mac) to clear cached data, then try reloading the site.
4
Open a Support Ticket
If the site is still down, log in to your portal and submit a ticket under Support > Open New Ticket. Include your domain name and a description of the issue.
For urgent outages, call us directly on +27 72 030 7659 or +27 31 573 1001 for faster response.
Please include your domain name and the error message (if any) in your support ticket so we can investigate without delay.
